Terms and Conditions
GENERAL SALES CONDITIONS
The conclusion of the contract is subject to approval / acceptance of the seller. The order is binding for the buyer. In case of cancellation, after the payment, Home Security Batteries SRLs will refund the amount paid, keeping 35% to cover expenses. This deduction is not subject to any formality or formal notice.
The seller reserves the right to cancel an order if unable to deliver it due to force majeure events such as production interruptions in their factory or in his manufacturers’one for events not depending on its control, such as strikes , fire, suspension of transport services, natural disasters, etc.
Such cancellation will not give to the buyer any right to compensation, but only the restitution of paid amount, without any interest.
The delivery of goods is considered completed once the order is consigned in the place indicated by the buyer through the shipment made by the courier designed for the transport.
The shipment delay, due to any clause, does not entitle the purchaser to refuse the supply or ask for refunds or compensation for damages. In case of force majeure events or temporary unavailability of the product, the seller reserves to process orders even partially. The balance will be dispatched later and the transport costs are at seller’s expenses. Any cancellation of the balance by the purchaser will not be accepted.
3) RETURNED GOODS
Any request to return the goods, regularly purchased and delivered, must always be authorized by Home Security Batteries SRLs.
Only authorized returned goods recognizes to the purchaser the right of their replacing or refund of amount paid.
The returned goods must always be accompanied by a document issued in accordance with the provisions of Presidential Decree 472/96; otherwise it will be rejected.
When returning the goods for defective or incorrect product, the transport costs are at Home Security B. charge and the buyer can choose between a full expenses refund (without interests) or replacement of items with the correct products.
In case of returned goods for any other reason, the transport costs will be borne by the buyer and Home Security B. will refund the amount paid retaining 35% to cover expenses.
Products must be returned in their original packaging. Complaints are not accepted after 15 days from receiving the goods.
How to proceed to return a defective product?
- Fill out the form at Support page specifying the reason for returned goods or send an email to firstname.lastname@example.org, possibly including images that emphasize the defect of the product and the relative invoice.
- Once the returned goods has been authorized, the product must be sent to:
Home Security Batteries SRLs – via d’Adda 12-20019 Settimo Milanese – MI.
Home Security Batteries SRLs will promptly replace, repair or refund the returned products.
For any other questions about the procedure you can contact Home Security Batteries SRLs Phone +39 02 22221960.
The prices listed in the catalog at the time of the order are Ex Works Price and may not be changed after the issuance of the order.
Only payments made to Home Security B. headquarters are recognized as valid.
The standard packaging is included in the price.
The shipment of goods is made by the carrier chosen by the buyer from those indicated by Home Security Batteries SRLs.
Responsibility for the transport is at the expense of Home Security Batteries SRLs, but the recipient has an obligation to raise immediate written notification to the carrier at the time of delivery if the goods or packaging are damaged or otherwise not in good condition.
After 15 (fifteen) days of receiving the material will no longer be refundable.
7) WARRANTY CONDITIONS
These general warranty conditions are applied to all our supplies and will be provided by our offices.
Any defective parts for verified manufacturing defects will be replaced or repaired free of charge. Repairs carried out under warranty will not give the right to extensions and renewals of warranty itself and it is excluded also any other compensation.
Home Security Batteries SRLs, after examining the presumed defectiveness of the product, will decide at its own discretion, if the company will provide the repair or replacement.
To use the warranty, the customer must keep the invoice (or DDT) sent together with the goods.
The warranty applies to products that presents a lack of conformity, provided that the product is used correctly, respecting its intended use and as provided in the technical documentation supplied on request.
In case HSB would not be able to return a product under warranty to customers (repaired or replaced), Home Security Batteries SRLs will decide at its own discretion whether to refund the amount paid or to replace it with a product provided with equal characteristics or superior .
The time to repair or replacement the product will be as short as possible, but no damage can be obtained from Home Security Batteries SRLs for any delays in repairs or replacements.
If the product warranty foresees the return of the item, the product must be returned by Customer in its original packaging. The customer will be given an authorization number to return the product (RMA) to be shown outside of the package, following the instructions given directly into the e-mail authorization.
Home Security Batteries SRLs is not liable for damage caused to persons or property due to misuse or incorrect installation of its products.
The taxes applied to sales, as well as transcription of sales documents and credit in accordance with Art. 2762 Civil Code, are due from the purcharser. Any benefits or tax benefits will apply only if expressly requested by the buyer with legally valid and duly signed.
10) PROTECTION OF PERSONAL DATA (PRIVACY)
Information on the processing of personal data of users who visit our site
(Legislative Decree 2003, n. 196 “Code concerning the protection of personal data”)
Informative ex art.13 Legislative Decree. 196/2003
We wish to inform users of this website that the Legislative Decree n. 196 of 30 June 2003 – Code regarding the protection of personal data – provides for the protection of persons and other subjects regarding the processing of personal data (for example received via e-mail or registration forms).
According to the law, this treatment will be based on principles of fairness, legality and transparency and protection of your privacy and your rights.
Under Article 13 of Legislative Decree. n.196 / 2003, we hereby provide the following information:
1-The data will be used for the recording of your contact, possibly to be contacted, for the provision of services where we will fill out a form to “Contact” and simultaneously to the purchase of our products.
2-Data will be processed by computer.
3-The communication of data is optional; however, the failure to provide even part of the data required in fields marked as “mandatory” (marked with *), will determine the failure of the service.
4-The data will not be disclosed to other parties, nor will it be circulated.
5-The data controller is: the site owner www.hsbatteries.it.
6-The controller is the owner of the site www.hsbatteries.it.
7-At any time you can exercise your rights towards the data controller under Article 7 of D.Lgs.196 / 2003.
Give consent means to confirm that he had been properly informed about:
1-the object of the information,
2-The purpose of the data processing,
3-the methods of data processing,
4-the nature of the contribution,
5-the possible dissemination and communication of data,
6-the subject data controller
and to know the rights of the article. 7 of Legislative Decree 196/03.
Follow this link to read the full text of the Decree.
In case of dispute, it is exclusively the competence of the Court of Milan. The drafts, acceptances, shipments, without or with a mark, do not operate an exception to this clause conferring jurisdiction, even in case of connection or continence of cause. Any remedy actions in trials initiated by third parties should be brought separately at the Court of Milan. When the seller is an actress, it may decide to use either the Court of Milan or the one of its territorial representative or the one of residence of the defendant.
All represented trademarks are the property of their respective owners.
The placing of the order implies the acceptance of these General Terms of Sale.